Privacy Policy


This Policy (together with our Terms of Sale and any other documents referred to on it) applies as between you, the User of this Platform and Esenda LTD the owner and provider of this Platform. This Policy applies to our use of any and all Data collected by us in relation to your use of the Platform and any Services or Systems therein. By visiting the Platform you are accepting and consenting to the practices described in this Policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Esenda LTD, a company registered in England and Wales under company number 10800880 and whose registered office at 2-4 Packhorse Road, Gerrards Cross, Buckinghamshire, England, SL9 7QE.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

Account: means collectively the personal information and credentials used by Users on the Platform;

Esenda LTD: means Esenda Ltd, registered at Companies House with company registration number 10800880;

Content: means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Platform;

Cookie: means a small text file placed on your computer by Esenda LTD when you visit certain parts of this Platform. This allows us to identify recurring visitors and to analyse their browsing habits within the Platform. Cookies also allow us to personalize and enhance your experience of using the Platform;

Data: means collectively all information given to us by you, that we collect from you when you visit the Platform and/or  received from other sources;

Service: means collectively any online facilities, tools, services or information that Esenda LTD makes available through the Platform either now or in the future;  

User / Users:  means you as a user of the Platform and may include any third party that accesses the Platform who is not employed by Esenda LTD and acting in the course of their employment.

2. Data Collected

We may collect and process the following data about you:

2.1. Information you give us. You may give us information about you by filling in forms on the Platform, by corresponding with us by phone, e-mail or otherwise, or by Suppliers if you have provided information to them which they subsequently pass to us for the purposes of fulfilling requests for information. The information we obtain may include your name, username or nickname (if they contain personal information), date of birth, gender, profession, job title, address, e-mail address and phone number, demographic information such as post code.

2.2. Information we collect about you. With regard to each of your visits to the Platform we may automatically collect the following information:

2.2.1. technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system; and

2.2.2. information about your visit, including, but not limited to, the full Uniform Resource Locators (URL) clickstream to, through and from our Platform (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

2.3. Information we receive from other sources. We may receive information about you if you use any other platforms or websites we operate from time to time or if you avail yourself of the other services we provide. We are also working closely with third parties (including, for example, suppliers, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

2.4. Cookie information (see clause 10 below).

2.5. Credit reference agencies. We may use credit reference agencies to check that you are who you say you are.

3. Our Use of Data

3.1. Any personal Data will be retained by Esenda LTD for as long as you use the Services and Systems provided on or via the Platform and for such time as we reasonably consider it necessary to retain the data for thereafter.

3.2. Information we obtain. We will use this information:

3.2.1. to help us personalise your experience of the Esenda LTD website and to ensure that content from our Platform is presented in the most effective manner for you.

3.2.2. internal record keeping and historical data tracking;

3.2.3. to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes,

3.2.4. to improve our site to ensure that content is presented in the most effective manner for you

3.2.5. to allow you to participate in interactive features of our website or other service, when you choose to do so,

3.2.6. as part of our efforts to keep our website safe and secure,

3.3. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

3.4. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Platform.

4. Changes of Business Ownership and Control

4.1. We may, from time to time, expand or reduce our business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data collected by Esenda LTD will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

4.2. In the event that any Data collected will be transferred in such a manner, you will not be contacted in advance and informed of the changes.

5. Controlling Access to your Data

5.1. You have the right to ask us not to process your personal Data for marketing purposes. We will usually inform you (before or at the time we collect your data) if we intend to use your Data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Data. You can also exercise the right to prevent further use of your Data by requesting your details be removed from our marketing database by contacting us at info@esenda.com

5.2. Our site may, from time to time, contain links to and from the websites of our third party partner networks and affiliates. If you follow a link to any of these websites or portals, please note that these have their own privacy policies and that we do not accept any responsibility or liability for these policies (or lack of them).  Please check these policies exist and their terms before you submit any personal data to such third parties.

6. Your Right to Withhold Information

6.1. You may access certain areas of the Platform without providing any Data at all.

6.2. You may restrict your internet browser’s use of Cookies. For more information see our Cookie Policy.

7. Accessing your own Data

7.1. Users who have registered an account on the Platform may access their individual User profile at any time to view or amend Data contained there. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

7.2. You have the right to ask for a copy of your personal Data.

8. Security

Data security is of great importance to Esenda LTD and to protect your Data we have put in place industry recognised physical, electronic and managerial procedures to safeguard and protect Data collected online.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy.

10. Changes to this Policy

Esenda LTD reserves the right to amend this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Platform and you are deemed to have accepted the terms of the amended Policy upon such posting being made. Please check back frequently to see any updates or changes to this Policy.